Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.Skills
Work Experience
Jr Officer
kantipur Management
January, 2021 - Present 1. Work with colleagues to ensure consistency of documentation practice across the company 2. Train employees on efficient documentation usage 3. Assist with both internal and external audits 4. Ensure documentation integrity 5. Control access to documents Assist in the preparation of Project documents in the field of telecommunications, Assist in the implementation of project activities. Undertake resource mobilization with different partners.
Customer CARE
kantipur Management
January, 2021 - February, 2022 In inbound process we have to answer customer query complaint and request within given KPI’s time. Below are the inbound KPI target to achieve or maintain successful customer service and experience. I had work for Ncell telecom for both consumer to business customer for 2 years on customer service field. Quality: this is the process where you can measure customer satisfaction by talking with the associate standard target for this is 90% ACHT: this is the process where you have to serve as many customer as you can. For inbound process 80 second average per call is the standard. FCR: this is the process where we can analysis customer query solve on 1st attempt or not. NPS: measuring the brand value by taking feedbacks of customer. This helps company to work on their flaws. SL: this is the parameter where each customer call answered on said time frame or not. On inbound process 95% call should be answer on 60 second.
Education
Bachelors in Bachalor in arts
Tribhuvan university
Ratna Raijya, 2019