Manita Shrestha

+977 01 4373054

Kathmandu, Bhaktapur

[email protected]


Summary

I possess a diverse range of skills including communication, attention to detail, customer service, organization, interpersonal skills, financial analysis, technical skills, sales support, compliance, and problem-solving. I have worked as an admin and finance assistant, intern at a bank, and assistant in a life insurance company, where I gained valuable experience in office administration, financial record-keeping, customer service, and compliance. I am proficient in Microsoft Office applications and possess strong organizational skills, allowing me to effectively manage multiple tasks and meet deadlines. I am a quick learner and am always eager to take on new challenges and expand my skillset. I am seeking a role that allows me to leverage my diverse range of skills and experience to make a positive impact and contribute to the success of an organization while continuing to learn and grow in my career.

Skills

Communication Skills
Attention to detail
Customer Service
Financial Skills
Technical Skills
Sales Support
Complaince
Problem Solving
Office Package

Work Experience

Assistant

Citizen Life Insurance

May, 2019 - September, 2019 Providing excellent customer service to policyholders and potential clients by answering phone calls, responding to emails, and providing information on policies, premiums, and claims. Assisting with policy administration tasks such as underwriting, policy issuance, premium collection, and policy maintenance. Assisting with the processing of claims by reviewing and verifying claim forms and supporting documents, communicating with policyholders and beneficiaries, and coordinating with other departments to ensure timely payment of claims. Maintaining accurate records of policyholder information, premiums paid, claims processed, and other related information. Assisting agents and sales teams with various tasks such as prospecting, lead generation, scheduling appointments, and preparing sales presentations. Preparing reports and conducting analysis on various aspects of the business such as policy sales, claims processing, and customer satisfaction. Ensuring compliance with regulatory requirements and company policies and procedures.

Intern

Agriculture Development Bank

March, 2018 - December, 2018 • Assisting with customer service, such as answering phones, responding to emails, and helping customers with their banking needs • Assisting with data entry, such as inputting customer information, transactions, and account information into bank systems • Supporting bank tellers with transactions and cash handling • Assisting with account management, such as opening and closing accounts, updating account information, and processing deposits and withdrawals • Conducting basic financial analysis and preparing reports for management • Shadowing and assisting bank officers with tasks related to lending, underwriting, and risk management • Assisting with marketing and promotional activities, such as helping to organize events, social media campaigns, and community outreach efforts • Participating in training and development programs to learn about banking regulations, policies, and procedures

Admin & Finance Assistant

Rural Development Service Centre

April, 2013 - December, 2017 - Managing office supplies and equipment - Handling correspondence, phone calls, and emails - Scheduling meetings and appointments - Assisting with travel arrangements - Maintaining filing systems - Processing invoices, expense claims, and payments - Maintaining financial records and databases - Preparing financial reports and statements - Assisting with budget preparation and monitoring - Conducting basic financial analysis - Assisting with payroll administration

Peer Educator

Family Planning Association

January, 2010 - December, 2012 Responsible for conducting outreach activities to promote family planning services in the community, schools, community centers, and other venues to raise awareness about family planning and provide information on available services. Provide education on family planning methods, their benefits and potential side effects, and how to access and use them correctly. Provide information on related topics such as reproductive health, STIs, and HIV prevention, AYSRH Life Skills and account. Provide counseling to clients, answering questions, addressing concerns, and providing emotional support to clients. Refer clients to other services within the family planning association or to other healthcare providers for services that are beyond the scope of their training. Collecting data on clients served, services provided, and other information that may be required for reporting purposes. Responsible for training and supervising other peer educators or volunteers within the family planning association. Engage in advocacy activities to promote policies and programs that support family planning and reproductive health.


Education

Bachelors in BBS

Tribhuwan University

Doti Multiple Campus, 2018

High School in I.COM

HSEB

Soo Jung Higher Secondary English Boarding School, 2012