Citizen Life Insurance
May, 2019 - September, 2019 Providing excellent customer service to policyholders and potential clients by answering phone calls, responding to emails, and providing information on policies, premiums, and claims. Assisting with policy administration tasks such as underwriting, policy issuance, premium collection, and policy maintenance. Assisting with the processing of claims by reviewing and verifying claim forms and supporting documents, communicating with policyholders and beneficiaries, and coordinating with other departments to ensure timely payment of claims. Maintaining accurate records of policyholder information, premiums paid, claims processed, and other related information. Assisting agents and sales teams with various tasks such as prospecting, lead generation, scheduling appointments, and preparing sales presentations. Preparing reports and conducting analysis on various aspects of the business such as policy sales, claims processing, and customer satisfaction. Ensuring compliance with regulatory requirements and company policies and procedures.
Agriculture Development Bank
March, 2018 - December, 2018 • Assisting with customer service, such as answering phones, responding to emails, and helping customers with their banking needs • Assisting with data entry, such as inputting customer information, transactions, and account information into bank systems • Supporting bank tellers with transactions and cash handling • Assisting with account management, such as opening and closing accounts, updating account information, and processing deposits and withdrawals • Conducting basic financial analysis and preparing reports for management • Shadowing and assisting bank officers with tasks related to lending, underwriting, and risk management • Assisting with marketing and promotional activities, such as helping to organize events, social media campaigns, and community outreach efforts • Participating in training and development programs to learn about banking regulations, policies, and procedures
Rural Development Service Centre
April, 2013 - December, 2017 - Managing office supplies and equipment - Handling correspondence, phone calls, and emails - Scheduling meetings and appointments - Assisting with travel arrangements - Maintaining filing systems - Processing invoices, expense claims, and payments - Maintaining financial records and databases - Preparing financial reports and statements - Assisting with budget preparation and monitoring - Conducting basic financial analysis - Assisting with payroll administration
Family Planning Association
January, 2010 - December, 2012 Responsible for conducting outreach activities to promote family planning services in the community, schools, community centers, and other venues to raise awareness about family planning and provide information on available services. Provide education on family planning methods, their benefits and potential side effects, and how to access and use them correctly. Provide information on related topics such as reproductive health, STIs, and HIV prevention, AYSRH Life Skills and account. Provide counseling to clients, answering questions, addressing concerns, and providing emotional support to clients. Refer clients to other services within the family planning association or to other healthcare providers for services that are beyond the scope of their training. Collecting data on clients served, services provided, and other information that may be required for reporting purposes. Responsible for training and supervising other peer educators or volunteers within the family planning association. Engage in advocacy activities to promote policies and programs that support family planning and reproductive health.
Tribhuwan University
Doti Multiple Campus, 2018
HSEB
Soo Jung Higher Secondary English Boarding School, 2012